Frequently asked questions

Fill in the online quote form with the origin, destination, transport mode and nature of the goods. Our team reviews the request and sends you a quote. An indicative estimate may be shown online; only a quote issued and validated by IGS is binding.

Sea, air and road freight, domestic transport, consolidation, transit and customs clearance, import-export and baggage transport. Each service has its own page.

Enter your IGS file number and the tracking code our team gave you on the Tracking page (quick tracking by B/L, AWB, CMR or booking number remains available). The information shown comes from the data IGS records for your file; it is not real-time geolocation.

Usually a commercial invoice, a packing list and a transport document. The exact list depends on the goods, the country and the customs regime: IGS confirms it in your file.

Official documents (the carrier's bill of lading, the master air waybill, certificates of origin or EUR.1, customs declarations) are issued by the carrier or the competent authority. IGS prepares the information and the matching working documents.

Scan the QR code on the invoice: it opens a verification page confirming the invoice details recorded at IGS.

Access is created by IGS for your company. Once signed in you can view your requests, quotes, shipments, invoices and documents. Request access through the Contact page.

Each invoice paid in full earns you points, at the rate shown on the Loyalty page. Your balance and level are visible in your client area. How points are used is agreed with our team.

By phone, by e-mail, via WhatsApp from the button on the site, or with the form on the Contact page. Contact details are at the bottom of every page.